Terms and conditions

1. INTRODUCTORY PROVISIONS
   1. These Terms and Conditions of the company IDEAL TRADE Holding s.r.o., with its registered office at Machová 243, Postal Code 763 02, IN: 19420528 a company registered in the Commercial Register maintained by the Regional Court in Brno, section C, insert 134512, e-mail: info@idealtrade.cz, (hereinafter "Seller") bindingly regulate the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase agreement concluded between the Seller and another natural or legal person (hereinafter "Buyer") through the Seller's online store. The online store is operated by the Seller at the internet address https://idealshop.cz. The Complaints Procedure is an integral part of the Terms and Conditions of Ideal Trade, spol. s r.o. The Terms and Conditions including the Complaints Procedure are provided to the Buyer before ordering the goods, and the Buyer is obliged to familiarize themselves with them (hereinafter "Terms and Conditions").
   2. These Terms and Conditions may be updated and amended without the Buyer's prior notice. The version valid on the day of purchase shall always apply to the Buyer. By submitting an order on the website https://idealshop.cz/ (hereinafter the "site" or "store"), the Buyer expresses their consent to these Terms and Conditions and the Privacy Policy. The Buyer undertakes to study these Terms and Conditions in detail, and in case of disagreement, they are not entitled to order and purchase goods in the online store of IDEAL TRADE Holding s.r.o.
2. IDEALSHOP.CZ WEBSITE
   1. The customer can purchase on the website https://idealshop.cz/ as an unregistered customer.
   2. When entering contact information, the Buyer undertakes to provide truthful, accurate, current, and complete data. In case of any changes to this data, the Buyer is obliged to correct the provided information as soon as possible. The Seller reserves the right to cancel the Buyer's order if the Buyer provides false information about themselves or violates their obligations under the purchase agreement (including these Terms and Conditions) in any way. In such a case, the Seller is not liable for errors and damages caused by the Buyer providing false, inaccurate, or outdated information.
   3. In case of a purchase, the Customer fills in only the data necessary for the execution of the order. This data is not archived by the Seller. The Buyer undertakes to provide truthful, accurate, current, and complete data. The Seller is not liable for errors and damages caused by the Buyer providing false, inaccurate, or outdated information.
   4. By purchasing at https://idealshop.cz/, the Buyer declares that they are legally capable of purchasing in this online store. Even products intended for children may only be purchased by persons of legal age.
   5. Due to the operation of the store on the internet, the Seller cannot guarantee continuous and trouble-free operation of the online store. The Seller reserves time for the maintenance of hardware and software equipment and updates to the online store.
   6. The Seller reserves the right to correct typographical and other content errors.
   7. The Seller allows the use of its online store website by private individuals and entrepreneurs. It does not permit any downloading of content, product descriptions, prices, copying of content, or misuse of data on the site in any way. These pages or any parts thereof may not be reproduced, copied, or otherwise used without the explicit written consent of IDEAL TRADE Holding s.r.o.
   8. The Buyer undertakes not to use the site in a way that could disrupt or in any way damage the functioning of this site. The Buyer may use the site only to the extent that it is not to the detriment of the rights of other customers of the Seller and that it is in accordance with its purpose.
3. PURCHASE AGREEMENT
   1. The store's website contains a list of goods offered for sale by the Seller, including the prices of individual goods offered. The prices of the offered goods are stated in CZK and include VAT. The Seller delivers ordered goods within the territory of the Czech Republic and Slovakia. The offer of the sale of goods and the prices of these goods remain valid for the duration they are displayed on the store's website. The moment of order submission is decisive for determining the purchase price.
   2. Costs for packaging and delivery of goods will be calculated in the order form according to the destination. Packaging and delivery costs are not part of the purchase price according to point 3.1. By submitting an order, the Buyer agrees that these costs will be added to the purchase price according to 3.1 and undertakes to pay them.
   3. After the order has been processed, the Buyer will receive an e-mail with the Terms and Conditions and information about the handover of the order to the carrier by the store staff. Based on this confirmation e-mail, a purchase agreement is concluded between the Seller and the Buyer, and it applies only to the goods for which the Seller confirms shipment. No goods can be shipped without prior full payment. The Buyer is responsible for the correctness of the shipping data. It is their duty to check the entire e-mail correspondence and, in case of incorrect data, immediately contact the Seller at the e-mail address info@idealtrade.cz. The delivery address provided by the Buyer cannot be changed after the order has been handed over to the carrier.
   4. The Buyer shall pay for the goods by cash on delivery, bank transfer in advance, or in cash/by card upon personal collection of the goods.
   5. The Seller shall issue a tax document to the Buyer and attach it to the shipment.
   6. The Buyer acknowledges that the Seller is not obliged to conclude a purchase agreement, particularly with persons who have previously substantially breached the purchase agreement (including these Terms and Conditions).
   7. Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the purchase agreement (costs of internet connection, telephone calls) are borne by the Buyer themselves.
4. TRANSPORT AND DELIVERY OF GOODS
   1. The method of delivery is determined by the Seller, unless otherwise stipulated in the purchase agreement. In the event that the method of transport is agreed upon based on the Buyer's request, the Buyer bears the risk and any additional costs associated with this method of transport.
   2. The Buyer acknowledges that the stated delivery times are only indicative and are not binding delivery dates.
   3. Under the purchase agreement, the Seller is obliged to deliver the goods to the place specified by the Buyer in the order; the Buyer is obliged to take over the goods upon delivery. If the Buyer does not take over the goods upon delivery, the Seller is entitled to demand payment for the costs associated with storage and transport of the goods back to the Seller and is further entitled to withdraw from the contract.
   4. Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging and immediately notify the carrier of any defects. A detailed procedure for claiming damages during transport, including contacts, is stated in the Complaints Procedure. In case of finding a breach of the packaging indicating unauthorized entry into the shipment, the Buyer does not have to accept the shipment from the carrier. The integrity of the packaging does not guarantee that it was handled according to the Seller's instructions during transit and does not mean that the product inside cannot be damaged during transport. Conversely, damaged packaging does not mean that the content is also damaged. By signing the delivery note, the Buyer confirms that the shipment met all conditions and requirements. Later claims regarding the breach of the packaging cannot be asserted as a right from defects.
5. WITHDRAWAL FROM THE CONTRACT
   1. If the Buyer is an end consumer (a consumer is a natural person who acts in relation to the entrepreneur, but not within the framework of their business activity or within the scope of independent exercise of their profession), they have the right to withdraw from the contract within 14 days of receipt of the goods without giving any reason. In such a case, the Buyer shall contact the Seller in writing and state that they are withdrawing from the contract, providing the order number, date of purchase, and the account number for the refund. The withdrawal from the contract must be delivered no later than the last day of the 14-day period.
   2. The Buyer must return the goods to the Seller within 10 days of sending the written withdrawal from the contract.
   3. In the event of withdrawal from the contract according to this paragraph, the Buyer must return to the Seller everything they received based on the purchase agreement in an undamaged and unused condition.
   4. The Buyer acknowledges that if the returned goods are damaged, worn, or partially consumed, the Seller is entitled to claim damages from the Buyer. The Seller is entitled to unilaterally set off the claim for damages against the Buyer's claim for a refund of the purchase price.
   5. After examining the returned goods, the Seller will refund the purchase price (excluding costs incurred for the delivery of the goods) to the Buyer by bank transfer to the account specified by the Buyer.
   6. The Buyer does not have the right to withdraw from the contract according to paragraph 4 if the delivered goods have been modified according to their wishes.
6. LIABILITY FOR DEFECTS, WARRANTY
   1. All terms used are understood in the sense defined in the Terms and Conditions, and if not stated here, then in the sense used by legal regulations.
   2. In the event that the goods are not in conformity with the purchase agreement upon receipt by the Buyer (hereinafter "conflict with the purchase agreement"), the Buyer has the right to have the Seller bring the goods into a state corresponding to the purchase agreement free of charge and without undue delay, either by exchanging the goods or repairing them, according to the Buyer's requirements. If such a procedure is not possible, the Buyer may request a reasonable discount on the price of the goods or withdraw from the contract. This does not apply if the Buyer knew about the conflict with the purchase agreement before taking over the goods or caused the conflict themselves. A conflict with the purchase agreement that manifests within six (6) months from the day of receipt of the goods is considered to have existed at the time of receipt, unless this contradicts the nature of the goods or the opposite is proven.
   3. The Seller is liable for defects that manifest as a conflict with the purchase agreement after receipt of the goods within the warranty period of 24 (twenty-four) months. This period does not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear caused by normal use, and to excessive wear and tear of the goods due to the Buyer's improper use. At the same time, it does not apply to normal wear and tear of goods corresponding to the nature of the goods and the time of their use. The right to assert liability for defects expires due to mechanical damage to the goods, unprofessional handling or use contrary to the manual, damage to the goods by elements or force majeure, damage to the goods by excessive loading or use contrary to the conditions stated in the manual, or improper storage. The rights and obligations of the contracting parties regarding the Seller's liability for defects, including the Seller's warranty liability, are governed by Czech generally binding regulations.
   4. In the event of discovering a defect within the warranty period, the Buyer shall inform the Seller of this fact in writing. The information must contain a precise description of the detected defect, precise identification of the goods, and a copy of the tax document.
   5. The place for exercising the liability for defects (complaints) is the Seller's registered office.
   6. The Seller may require the shipment of the defective goods to the Seller's address (see contacts). In such a case, the Buyer shall send the defective goods to the Seller at their own expense and risk. In the case of an accepted complaint, the shipping costs will be returned to the Buyer together with the purchase price and the shipping costs to the Buyer.
   7. The Seller is not liable for defects in goods that were not the subject of the purchase agreement (gifts, promotional items).
   8. In the case of claiming goods directly at the company's registered office, if the Buyer does not pick up the handled claim within 20 days of receiving the notification of completion of the repair, a storage fee of CZK 15 per each started day will be charged starting from the 21st day until the goods are picked up. In the case of shipping via a carrier, the return of the shipment to the Seller is also considered an uncollected item. In the event that the Buyer does not collect their goods from repair within 6 months, a written notice is sent to them with a substitute deadline for collection. If the Buyer does not collect their goods even within this additional period, the company IDEAL TRADE Holding s.r.o. is entitled to sell the goods.
   9. In the event that the Seller rejects a complaint, the Buyer has the right to out-of-court resolution of consumer disputes arising from the purchase agreement, where the subject matter competent for resolving out-of-court consumer disputes (ADR) is the Czech Trade Inspection Authority (ČOI). Proceedings are initiated at the Buyer's proposal, which must be submitted no later than one year from the day when the Buyer first asserted their right which is the subject of the dispute to the Seller. Further information about these proceedings is provided on the ČOI website www.coi.cz. This does not affect the Buyer's right to contact a locally competent court.
7. PERSONAL DATA PROTECTION
   1. The Buyer agrees to the processing of their personal data: name and surname, residence address including country, identification number, tax identification number, e-mail address, telephone number (hereinafter collectively referred to as "personal data") by the Seller for the purpose of realizing the rights and obligations from the purchase agreement and for the purpose of sending information and commercial communications to the Buyer.
   2. The Seller may entrust a third party as a processor with the processing of the Buyer's personal data. Apart from the persons delivering the goods, the data will not be passed on to third parties by the Seller without the prior consent of the Buyer.
   3. Personal data is processed for an indefinite period. Personal data will be processed in electronic form by automated means or in printed form by non-automated means.
   4. The Buyer confirms that this is a voluntary provision of personal data. The Buyer declares that they have been informed that they may revoke their consent to the processing of personal data in relation to the Seller by a written notice delivered to the Seller's address.
   5. The Buyer has access to their personal data and can correct or update it at any time in their registration profile.
   6. If the Buyer requests information about the processing of their personal data, the Seller is obliged to provide this information. The Seller has the right to demand reasonable compensation for providing information according to the previous sentence, not exceeding the costs necessary to provide the information.
   7. The Buyer agrees to the sending of information related to the goods, services, or the company of the Seller to their electronic address.
8. FINAL PROVISIONS
   1. These Terms and Conditions are drawn up in a Czech language version.
   2. If a relationship related to the use of the website or a legal relationship established by the purchase agreement contains a foreign element, the parties agree that the relationship is governed by Czech law.
   3. The contracting parties have agreed that any disputes arising from the use of this online store or from the purchase agreement will be resolved amicably, or according to Art. 6, point 6.8. However, this does not exclude the possibility of any dispute being resolved by a locally competent court of the Czech Republic.
   4. If the Seller does not exercise any of their rights or does not insist on any of the Buyer's obligations under these Terms and Conditions or under the purchase agreement, they do not waive their rights and claims under these Terms and Conditions and the purchase agreement.
   5. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the provision whose meaning comes as close as possible to the invalid provision shall replace the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Changes and amendments to the purchase agreement or Terms and Conditions require a written form.
   6. Both parties are entitled to suspend the performance of their obligations under the Terms and Conditions and the purchase agreement for the period during which circumstances excluding liability persist (hereinafter "Force Majeure"). The party invoking Force Majeure must immediately notify the other party in writing of this fact and take all possible measures to mitigate the consequences of the non-performance of contractual obligations. In the event that Force Majeure lasts for more than six months, both parties are entitled to withdraw from the Contract.
   7. The purchase agreement is archived by the Seller and is not publicly accessible.

CONTACT US
In case of any questions or requests regarding these privacy rules, do not hesitate to contact us at the address of our establishment:

IDEAL TRADE Holding s.r.o.
Tečovice 45
763 01 Zlín 4
Email: info@idealtrade.cz

You can also use these contact details if you are interested in viewing, correcting, blocking, or deleting information that has been collected about you through this website.