Returns & Exchanges

Information on the conditions and procedure for filing claims for products purchased through the online store at idealshop.cz

Upon receipt of the goods, please carefully check whether the shipment packaging is without visible damage. In case of visible damage, do not accept the shipment.

If you discover after unpacking that the contents of the shipment are damaged, you must file a claim directly with the carrier within 3 working days of receiving the shipment.

• PPL
• TOPTRANS

In case any goods are missing, although listed on the attached tax document, or if they show a defect not caused by transport, please send us a written claim with a description of the defects or discrepancies within 48 hours of receipt of the goods.

You can speed up the claim process by sending a message to our e-mail reklamace@idealtrade.cz.

Please do not send the claimed goods back to us without prior agreement with us under any circumstances.

When sending or handing over goods for a claim, we recommend attaching the following documents:

• proof of purchase (invoice)
• warranty certificate – duly completed and confirmed by the seller (if issued for the product)
• description of the defect, your contact details

The warranty period for products sold is 24 months. If a use-by date is marked on the packaging of the supplied goods or in the manual attached to them in accordance with special legal regulations, the warranty period ends with the expiry of this date.
Please send the product to us for a claim without undue delay after the defect manifests. Claims for products that have been used even after the defect appeared, or that have been subject to unprofessional repair, will not be recognized.
Your claim must be processed within the statutory period of 30 calendar days. This period begins on the day following the delivery of the goods to the seller and ends with the processing of the claim by the seller.
Further information can be found in the General Terms and Conditions of IDEAL TRADE Holding s.r.o.

WITHDRAWAL FROM THE CONTRACT WITHIN 14 DAYS

You have the right to withdraw from the contract within 14 days from the date of delivery of the goods.
Within this period, the goods must be handed over for delivery to IDEAL TRADE Holding s.r.o. (with a written statement that you are withdrawing from the contract within 14 days). You must communicate this decision to withdraw from the contract to us in writing by e-mail to info@idealtrade.cz
Please then deliver the goods to the address of our establishment:
IDEAL TRADE Holding s.r.o.
Tečovice 45
763 02 Zlín 4

During the subsequent settlement of the parties, or when returning goods, the products must be undamaged, preferably in their original packaging, and must not show signs of use.

IDEAL TRADE Holding s.r.o. is entitled to examine the returned goods within 4 days of receipt by the customer, specifically for the purpose of determining whether the returned goods are damaged, worn, or partially consumed. Within 10 days of the end of the period for examining the condition of the goods, Ideal Trade Holding s.r.o. is obliged, in the event that the returned goods are in order, to refund the purchase price to the customer together with the shipping fees for their delivery. The costs of returning the goods are borne by the customer. Ideal Trade Holding s.r.o. is not obliged to refund the purchase price if the buyer does not return the ordered and delivered goods in connection with the withdrawal from the contract.

IDEAL TRADE Holding s.r.o. will not accept shipments marked as "cash on delivery" (dobírka) in this case.

More information in the General Terms and Conditions of IDEAL TRADE Holding s.r.o.